Return & Refund Policy

Effective Date: 02/12/2019
Last Updated: 16/05/2025

At Your Store Name, we want you to love what you buy. If you’re not fully satisfied with your purchase, we’re here to make the return and refund process as smooth as possible.

✅ Eligibility for Returns

You may return an item within 7 days of delivery if:

  • The item is unused, unwashed, and unworn
  • In its original packaging with all tags and labels intact
  • Include the original invoice and return slip
  • The return request is made within the allowed return window

❌ Items Not Eligible for Return

  • Innerwear, lingerie, and swimwear
  • Beauty, grooming, and cosmetic products
  • Socks, masks, and personal hygiene items
  • Customized or personalized products
  • Gift cards or vouchers
  • Items marked as Final Sale or Non-Returnable

🔁 Return Process

  1. Initiatea ReturnLog in to your account, go to My Orders, select the item, and click on Request Return.
  2. Schedule a Pickup: Our courier partner will pick up the item from your address. Please ensure the item is packed securely.
  3. Quality Check: Once received at our warehouse, the item will undergo a quality inspection.
  4. Approval & Refund: If approved, the refund will be initiated as per your selected method.

💰 Refund Process

Refunds are processed only after the returned item passes our quality check.

Refund Method:
  • Original payment mode (credit/debit card, UPI, etc.).
  • Store credit (if requested).
Timelines:
  • 5–7 business days for prepaid orders.
  • 10–14 business days for Cash on Delivery (COD).

*For COD orders, you’ll be required to securely provide your bank account details.

🚚 Exchange Policy

We currently do not offer direct exchanges. If you want a different size or product, please return the item and place a new order.

❗ Important Notes

  • Fraudulent Claims: We reserve the right to reject returns if misuse is detected.
  • If the return is rejected (e.g., used or damaged items), the item will be shipped back to you.
  • Reverse pickup is subject to availability at your PIN code.
  • Partial returns may lead to adjustments in shipping charges or discounts applied.

🧾 Contact Us

For any return or refund-related queries, please contact our customer support:

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